Refund policy

 At Butercup, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.

We will accept returns and exchanges of items if:

• Items are returned within 30 days of customer receipt.
• A valid proof of purchase is provided (see below).
• Non-furniture items are returned in good condition—unused and unwashed.

If you discover an item has a manufacturer's defect or was damaged during transit, we will accept the item for return or exchange with proof of purchase. Without proof of purchase, the item can be exchanged only for the same item.

We are unable to accept any items for return or exchange without proof of purchase. Items purchased as final sale cannot be returned, exchanged, or repaired.

Proof of Purchase for Eligible Items

Proof of purchase is required to issue an appropriate exchange, credit or refund for eligible items, as well as any taxes due to be refunded in accordance with applicable state law. For your convenience, we will accept the following as proof of your purchase:

• Original Paper Receipt
• Gift Receipt
• eReceipt
• Original Packing Slip
• Gift Packing Slip
• Order Number
• Gift Registry Number

We can also verify proof of purchase by looking up your original receipt using your Crate & Barrel Credit Card or major credit card used at the time of purchase, or the email address used to receive an eReceipt.

To Return Items by Mail